Complaints

  • Child Abuse Hotline (State Central Registry)
    1-877 NJ ABUSE (1-877-652-2873), TTY 1-800-835-5510
    All reports of child abuse and neglect, including those occurring in institutional settings such as child care centers, schools, foster homes and residential treatment centers, must be reported to the State Central Registry (SCR). This is a toll-free, 24-hour, seven-days-a-week hotline.

Office of Licensing (OOL) 1-877-667-9845 Parents are encouraged to discuss with the center any questions or concerns they might have. Parents may also file or make a complaint with the Office of Licensing who will investigate.  Complaints may be made anonymously.  If there is a licensing complaint investigation, parents are entitled to review the OOL Complaint Investigation Summary Report, as well as any letters of enforcement or other actions taken against a center during its current licensing period.