Complaints

Child Abuse Hotline (State Central Registry)
1-877 NJ ABUSE (1-877-652-2873), TTY 1-800-835-5510
All reports of child abuse and neglect, including those occurring in institutional settings such as child care centers, schools, foster homes and residential treatment centers, must be reported to the State Central Registry (SCR). This is a toll-free, 24-hour, seven-days-a-week hotline. If the caller is unwilling to call the hotline, the caller will be informed that it is the counselor’s responsibility to take the information given to them and call the hotline to inform the investigators about possible abuse and/or neglect.

Office of Licensing (OOL) 1-877-667-9845
Parents are encouraged to discuss with the center any questions or concerns they might have. Parents may also file or make a complaint with the Office of Licensing who will investigate.  Complaints may be made anonymously.  If there is a licensing complaint investigation, parents are entitled to review the OOL Complaint Investigation Summary Report, as well as any letters of enforcement or other actions taken against a center during its current licensing period.

When there is a complaint about a family child care provider, the call is transferred to the Family Child Care Department for immediate response.

If the complaint is about a child care center, summer program or after-care program, the caller is instructed to call the Office of Licensing at 609.987.2027, Monday thru Friday, 9 AM to 5 PM.

If the complaint is regarding Subsidy Programs, including New Jersey Cares for Kids (NJCK), Work First New Jersey (WFNJ) and Kinship staff, the caller is instructed to call the Subsidy Programs Supervisor at 973.684.1904

Complaints regarding our Child Care Resource & Referral Department are recorded by the department supervisor on an intake form and filled in a complaint log. This log contains both provider complaints as well as staff complaints. Staff complaints are handled by the supervisor, who in turn makes a recommendation to the HR supervisor. This information is included in the complaint intake form. The outcome may include, but not be limited to additional training, disciplinary time off and/or termination of employment.

4CS of Passaic County, Inc. Incident_Complaint Report