Complaints

All reports of child abuse and neglect, including those occurring in institutional settings such as child care centers, schools, foster homes and residential treatment centers, must be reported to the State Central Registry (SCR). This is a toll-free, 24-hour, seven-days-a-week hotline.

Child Abuse Hotline (State Central Registry)
1-877 NJ ABUSE (1-877-652-2873), TTY 1-800-835-5510
This is a toll-free, 24-hour, seven-days-a-week hotline.

Parents are encouraged to discuss with the center any questions or concerns they might have. If the complaint is about a child care center, summer program or after-care program, the caller is also instructed to call the Office of Licensing (OOL). Complaints may be made anonymously. If there is a licensing complaint investigation, parents are entitled to review the OOL Complaint Investigation Summary Report, as well as any letters of enforcement or other actions taken against a center during its current licensing period.

Office of Licensing (OOL) 1-877-667-9845, 609.987.2027 Monday-Friday (9am-5pm)

If the complaint is regarding Subsidy Programs, including New Jersey Cares for Kids (NJCK), Work First New Jersey (WFNJ) and Kinship staff, the caller is instructed to call the Subsidy and Family Services Program Director at 973.684.1904